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Validating a Best Practice A Tool for Improvement and Benchmarking

Validating a Best Practice A Tool for Improvement and Benchmarking

Sharing Best Practices across industries and functions is an accepted approach to continuous improvement. The Benchmarking trend of the 1990s has evolved with the help of competitive analysis performance excellence awards and other corporate recognition programs into an ongoing documentation of what works. Bob Camp introduced benchmarking against a Best Practice based on his work at Xerox in the 1980s. Case studies abound documenting Best Practice functions and processes. Some case studies use the words “Best Practice” without evidence that the process results or methods are indeed superior. What is missing is a comprehensive model for assessing and writing a Best Practice that provides sufficient information to use as an effective benchmark. This book provides that comprehensive model. Today’s consumers expect products and services to be of high quality reliable and user-friendly. This is the result of years of continuous improvement and innovation by producers. Although many organizations strive for excellent results there is still room for improvement. Unfortunately leaders don’t always have methods and tools to measure or assess that degree of excellence. If leaders could use a tool to discover how good their approaches and methods are and how excellent their achieved results are they could plan further improvements. The goal is to achieve excellent results. The tool described in this book guides leaders to achieve that excellence. | Validating a Best Practice A Tool for Improvement and Benchmarking

GBP 39.99
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Power from Within A Guide to Success as a Medical Malpractice Defense Expert

Power from Within A Guide to Success as a Medical Malpractice Defense Expert

There is no end in sight to the frequency with which physicians nursing professionals and other healthcare providers will become lawsuit targets in our litigious society. While politicians practitioners insurance companies and trial attorneys debate the nation’s chronic malpractice crisis suits continue to be filed. In addition once COVID-19 is behind us and the unprecedented public support for health care providers wanes as it will it is anticipated that physicians and nurses will become malpractice defendants to a remarkable degree. National legislative fact-finding committees and investigative bodies which may be charged with the responsibility of pursuing a solution likely will never achieve a global remedy. Although curtailed by some states national legislation has not addressed baseless malpractice suites or grossly excessive monetary verdicts. Another approach exists however. Health care providers can impact the existing system and influence the malpractice environments in a tangible positive and powerful fashion. Although there will be debate over tort reform in order to bring some degree of protection to the malpractice defendant individual case success defined from the defendant’s perspective as a no-cause trial verdict can be realized if well-credentialed and experienced health care professionals are willing to assist the malpractice defense bar as expert witnesses. The benefits to the health care community and the individuals who are willing to participate are innumerable and worth considering. | Power from Within A Guide to Success as a Medical Malpractice Defense Expert

GBP 39.99
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The Controller as Lean Leader A Novel on Changing Behavior with a Lean Cost Management System

The Controller as Lean Leader A Novel on Changing Behavior with a Lean Cost Management System

Traditional accounting systems have become inadequate for today‘s increasingly competitive global manufacturing environment. They are too complex and too focused on past performance. As manufacturing techniques change and become less labor intensive accounting methods must also evolve. Regardless of what you call it Lean accounting is a management accounting system that should be part of every worker‘s daily activities. The Controller as Lean Leader: A Novel on Changing Behavior with a Lean Cost Management System delineates the differences between cost accounting and cost management. It uses a story format to present a compilation of experiences; some good some bad and some humorous. The story follows a fictional manufacturing entity embarking on a Lean change management journey for the second time having failed at its first attempt at Lean implementation a few years earlier. As the story progresses readers gain an understanding of what the company will do differently this time around to ensure it doesn‘t slip backward again as the transformation unfolds. Illustrates the various approaches to Lean implementation Explains Target Costing and describes how to use it to get your budget right the first time around Examines the concept of systems and the importance of defining values in your business Describes what the purpose of a Lean Human Resources (HR) system should be Introduces with visuals the little-known importance of the timing of the implementation and integration of the four integral parts of the Lean Cost Management System with the five Lean principles The main character the Lean Controller presents her ideas with visuals throughout the book. Discussions between the Lean controller and employees at various levels of the organization illustrate valuable lessons. The many faces of the Lean Controller as expressed thro | The Controller as Lean Leader A Novel on Changing Behavior with a Lean Cost Management System

GBP 170.00
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Lean in a High-Variability Business A Graphic Novel about Lean and People at Zingerman’s Mail Order

Lean in a High-Variability Business A Graphic Novel about Lean and People at Zingerman’s Mail Order

John Dewey famously pointed out 'We don't learn from experience. We learn from reflecting on experience. ' Here's your chance to learn as the three authors reflect on the (successful) struggle to build a Lean production and management system at Zingerman's Mail Order. Thousands of people visit and benchmark ZMO. This book delivers the backstory in a richly illustrated way. - Mike Rother author of the bestselling books Toyota Kata and The Toyota Kata Practice Guide This clever and highly engaging graphic novel details a story about one organization’s Lean journey with inspiration from the Toyota Way. Over the years common misunderstandings about what Lean is what the journey is like and how to advance have proliferated. Often these misunderstandings come from the way people simplistically talk and think about Lean as if it is some concrete thing that you insert into an organization and step back to watch the results. The authors however view the organization as a living system with interacting parts and constant exposure to the environment. It is dynamic so it’s hard to predict what obstacles you will face next. Just when you think you have it solved new challenges arise from the market competitors government regulations and every direction you turn to. When you look at your organization in this way you see Lean through a different lens. The goal is to make your processes and people into a more adaptive system so you can navigate through all the complexity and uncertainty to continually achieve your goals. This is how Toyota views things and they summarize the Toyota Way as continuous improvement and respect for people. Each person becomes a partner in struggling to learn and adapt and specific tools are used in very different ways throughout the company to accomplish their goals. The story presented here focuses on a small company called Zingerman’s Mail Order (ZMO). Tom Root was one of the founders of this spin-off of the Zingerman’s delicatessen. The deli was founded to bring high-quality artisanal food to Ann Arbor Michigan. The purpose of this book is not to provide a recipe for implementation – the authors want you to get a feeling for the struggle for the learning process. They explain and demonstrate many Lean tools within the context of the journey and how they were adapted for this particular business. Toyota kata became the centerpiece of developing scientific thinking skills to begin to bring continuous improvement to life. | Lean in a High-Variability Business A Graphic Novel about Lean and People at Zingerman’s Mail Order

GBP 24.99
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Digital Transformation A Strategic Structure for Implementation

Digital Transformation A Strategic Structure for Implementation

With the advent of digital technologies society is reshaping itself radically. In the last decade digital technologies have brought fundamental changes in the industry and business environment. The holistic socioeconomic and industrial changes are a result of general-purpose technology aspects of digital transformation which are rare and have inherent capabilities of self-transformation to bring long-term benefits across the entire global business environment. After the steam engine electric generator and printing press the recent development of digital transformation has created an opportunity with extensive sustainable and incremental influence for disruption and renovation. However the most important difference between digital transformation and the previous general-purpose technologies such as steam engines and electric generators is the pace of technology’s penetration across the globe. To cope with the accelerated speed of global digitization the digital transformation process should be accepted adopted and adapted across society and business utilizing a multi-dimensional strategy. This book illustrates a strategic structure that covers Digital Challenges for Industries Applicability for Digital Transformation Digital Transformation Framework People and Organization Structure Capability Delivery Activities and Life Cycle Benefits. How will businesses embrace digital transformation? How will organizations formulate a digital transformation strategy? How will they invest in digital technologies? To answer these questions a strategic structure is created which can provide guidelines to businesses to create a framework for digital transformation that includes strategy process governance and funding. The exponential growth in data capacity (storage process and communication) due to rapid digitalization has created infinite opportunities and different dimensions to businesses. Digital platforms have enabled alternative business models by deconstructing the traditional value chains. Agile concepts driven by design thinking have brought innovative perspectives with an environment of boundless disruption. To run a company with sustainability and manage disruptions more consciously the adoption of a digital platform with an appropriate strategy is the only viable option. Digital transformation (DX) goals and strategies should be in line with a company’s business objectives. The strategic structure explained in the book is a global framework that can be adopted by any profit or nonprofit organization. Like any other transformational process digital transformation has created structural tension between old and new. In this tension employees play a large role and their clarity of thought regarding the transformation process is of paramount interest. To overcome this tension companies need to orient as learning organizations which will provide opportunities for growth in an ambidextrous environment embraced with a digital ecosystem. The book explains how the structural tension between old and new can be mitigated by effectively involving all stakeholders in the transformation process. | Digital Transformation A Strategic Structure for Implementation

GBP 24.99
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Information Governance for Healthcare Professionals A Practical Approach

Information Governance for Healthcare Professionals A Practical Approach

Like other critical organizational assets information is a strategic asset that requires high level of oversight in order to be able to effectively use it for organizational decision-making performance improvement cost management and risk mitigation. Adopting an information governance program shows a healthcare organization’s commitment to managing its information as a valued strategic asset. Information governance serves the dual purpose of optimizing the ability to extract clinical and business value from healthcare information while meeting compliance needs and mitigating risk. Healthcare organizations that have information governance programs will have a competitive edge over others and contributes to safety and quality of care population health operational efficiency and effectiveness and cost reduction initiatives. This is a much-needed book in the healthcare market space. It will explain in clear terms how to develop launch and oversee an Information Governance program. It also provides advice and insights from leading IG cybersecurity and information privacy professionals in healthcare. | Information Governance for Healthcare Professionals A Practical Approach

GBP 31.99
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Making a Difference Careers in Health Informatics

Making a Difference Careers in Health Informatics

Making a Difference: Careers in Health Informatics addresses everyday questions from people interested in working in health informatics. Typically this includes people who work in health care computer and technology fields information science finance / insurance and related areas. The book aims to tell students about various jobs that exist in the health informatics field what credentials they need to qualify for those jobs and a brief description about what people in those roles tend to do every day. As faculty members teaching in a Master of Science in Health Informatics program the authors say that they are fortunate to have eager bright and talented graduate students who are invested in related health informatics areas. This could be their experiences in medicine nursing clinical care software engineering finance business library science data science or caregiving. Common questions we hear from our students that may be similar to questions among readers include: ‘what jobs are out there?’ ‘what can I do with this degree?’ or ‘what does a health informatics specialist do?’ This book aims to answer some of these questions with a look into a day in the life of people working in this field. The book examines career options roles and skill sets important in health informatics across 6 related industries. We want readers to realize that their skills and interests can apply in many areas of the field not exclusively hospitals. This book highlights 6 unique work segments (hospital systems long term care health IT / consumer health organizations government consulting and payer / insurance companies) into which readers may look to expand their career opportunities. The hope is that this book will provide insight into career opportunities students and professionals may be qualified for and interested in but simply not aware of. Hiring managers and human resource professionals across the stakeholder groups across the stakeholder groups may also find the book helpful in learning about other roles that may benefit their organizations. | Making a Difference Careers in Health Informatics

GBP 52.99
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Sustaining Lean Creating a Culture of Continuous Improvement

Sustaining Lean Creating a Culture of Continuous Improvement

Lean is about building and improving stable and predictable systems and processes to deliver to customers high-quality products/services on time by engaging everyone in the organization. Combined with this organizations need to create an environment of respect for people and continuous learning. It’s all about people. People create the product or service drive innovation and create systems and processes and with leadership buy-in and accountability to ensure sustainment with this philosophy employees will be committed to the organization as they learn and grow personally and professionally. Lean is a term that describes a way of thinking about and managing companies as an enterprise. Becoming Lean requires the following: the continual pursuit to identify and eliminate waste; the establishment of efficient flow of both information and process; and an unwavering top-level commitment. The concept of continuous improvement applies to any process in any industry. Based on the contents of The Lean Practitioners Field Book the purpose of this series is to show in detail how any process can be improved utilizing a combination of tasks and people tools and introduces the BASICS Lean® concept. The books are designed for all levels of Lean practitioners and introduces proven tools for analysis and implementation that go beyond the traditional point kaizen event. Each book can be used as a stand-alone volume or used in combination with other titles based on specific needs. Each book is chock-full of case studies and stories from the authors’ own experiences in training organizations that have started or are continuing their Lean journey of continuous improvement. Contents include valuable lessons learned and each chapter concludes with questions pertaining to the focus of the chapter. Numerous photographs enrich and illustrate specific tools used in Lean methodology. Sustaining Lean: Creating a Culture of Continuous Improvement focuses on standard work audits training Lean Practitioner certification Hoshin planning Lean Leadership and how to run effective meetings. The authors discuss the cultural transformation which must occur to create a Lean culture by understanding what the components are in this culture. The importance of training and the value of the person are also discussed as is what it takes to be a Lean leader. | Sustaining Lean Creating a Culture of Continuous Improvement

GBP 38.99
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Healing and Medicine A Doctor's Journey Toward Their Integration

Healing and Medicine A Doctor's Journey Toward Their Integration

Healing is on many people’s minds today. In the wake of the COVID-19 pandemic and a host of other disruptions and disasters many of us feel that we need healing – in our personal lives for the environment and for our planet. But healing is rarely defined and is not an accepted part of medicine in the West. This book examines the relationship between healing and medicine through the eyes of an academic physician who changed his interests from biomedical research to healing late in his career in medicine. It is based on his experiences and stories of his encounters with patients practitioners and others for whom healing has had a particular significance as well as his rigorous research into the subject. A central theme of the book is that modern medicine needs to be more pluralistic in its approach to health and accept that spirituality and healing techniques have roles to play alongside scientific medicine which currently has its base in materialism alone. | Healing and Medicine A Doctor's Journey Toward Their Integration

GBP 32.99
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Lean Transportation Management Using Logistics as a Strategic Differentiator

Lean Transportation Management Using Logistics as a Strategic Differentiator

This book provides an overview of the key transportation management processes from a shipper’s perspective. It enables managers to gain quick insight in the added value of transportation as a strategic differentiator its key drivers and guidelines on how to use them in an effective and efficient decision-making process. It explains how to identify and eliminate waste using basic Lean tools and proven concepts. The reader is guided on how to start implementing the Lean methodology and best practices in the industry to realize significant savings. Companies such as Adidas and Amazon are using transportation to increase sales by delivering purchased products faster than the competition. These companies do not treat transportation as a cost center. They are not focusing on reducing transportation spending. They allow customers to buy any product that is available in any store or warehouse and have it delivered to their homes. By delivering faster than the competition they increase sales. At the same time they lower their total supply chain costs as faster deliveries lead to fewer returns. Reduction of returns means higher sales and lower transportation costs for returns. The result is higher profits while creating more value for the customer. Transportation is moving from a cost center towards a profit center. The traditional logistics service providers are perceived to not innovate fast enough. Top management must understand the transportation management basics and use it in their strategic decision-making. They should be involved in discussions on how to organize the transport management function in the best way and how to use it as a service differentiator. Transportation is more than the efficient movement of supplies sub-assemblies and final products. In addition it is more than the key performance indicators on the business-balanced scorecard. Transportation management professionals fail to catch top management’s attention due to the use of technical language. It is more difficult to understand transportation key performance indicators such as loading degree net and gross pick-up and delivery reliability. It is easier to get top management attention when talking about lost sales due to stock-outs lost tenders due to long delivery times high inventory holding and scrap costs. | Lean Transportation Management Using Logistics as a Strategic Differentiator

GBP 31.99
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Effective Lifecycle Management of Healthcare Applications Utilizing a Portfolio Framework

Effective Lifecycle Management of Healthcare Applications Utilizing a Portfolio Framework

The rapid growth of software applications within healthcare organizations has made it essential to have defined methodologies and formal processes for the management of the entire Information Technology (IT) portfolio. Utilizing a portfolio management framework throughout an application’s lifecycle will provide the necessary structure to ensure that all new applications are properly evaluated and once implemented remain relevant while continuing to meet organizational requirements. While an organization may have a few large organization-wide systems such as the Electronic Health Record (EHR) lab or radiology systems they also have a large quantity of other clinical administrative and research systems. Some larger organizations now have hundreds of software applications to support and manage. The IT staff must be able to implement new requests while still maintaining the current application portfolio. Utilizing a standard repeatable process will help to manage these large portfolios of software applications. This book reviews the management of applications throughout their lifecycle from initial request through disposition. Best practices dictate that every newly requested application undergoes analysis followed by an approval decision from the organization’s governance committee. The initial implementation project must include activities to prepare for ongoing support while ensuring the application is compliant with all security privacy and architecture requirements. An application spends years in operations and maintenance where changes occur regularly through configuration and release management or additional projects. The cycle continues until disposition. Understanding when to dispose of an application is just as important as deciding when to implement a new one. A defined process for disposing of an application ensures all parts are properly removed or destroyed. | Effective Lifecycle Management of Healthcare Applications Utilizing a Portfolio Framework

GBP 48.99
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Leading Medicaid Managed Care Plans A State Relationship Perspective

Leading Medicaid Managed Care Plans A State Relationship Perspective

Leading Medicaid Managed Care Plans examines leadership actions necessary to successfully operate a Medicaid managed care plan with emphasis on the relationship with the state Medicaid agency the health plan is contracted with. With appropriate operational and governance oversight and with solid mutually respectful relationships with the state agency Medicaid health plans are more likely to sustain success and prosperity for the long term. The approach of Leading Medicaid Managed Care Plans builds on key infrastructure elements that need to be in place when contracting with a state agency and for overall success of the organization. It takes a pragmatic and methodical approach interspersed with real-life examples of what to do for success and what actions to avoid that frequently lead to failure. This approach is different from most managed care books (Medicaid or otherwise) as those mostly focus on the process of the business (such as details around claims payment or provider contracting) and ignore the role of the state Medicaid agency and its importance in retaining the contractual relationship. This book differs also on its emphasis on organizational foundational elements and strategic leadership skills necessary to sustain success. The author has years of experience in turning around failing Medicaid managed care plans and observing what they all had in common that contributed to those failures. One common feature was the deterioration of the relationship with the state Medicaid agency they were contracted with and how close they all came to losing their multi-million dollar businesses. The purpose of this book is to educate and inspire managed care executives and senior leaders who operate Medicaid health plans and to help them understand what elements are needed for successful health plans and a sustainable relationship with the people directing the state Medicaid agency. | Leading Medicaid Managed Care Plans A State Relationship Perspective

GBP 59.99
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Mastering Facilitation A Guide for Assisting Teams and Achieving Great Outcomes

Mastering Facilitation A Guide for Assisting Teams and Achieving Great Outcomes

With business and organisations moving at an ever-faster pace and facing evermore demanding challenges the need for efficient succinct and productive interaction between individuals of those businesses and organisations is more important than ever. With the bounds of communication restrictions abandoned through technological advances (we can now see and hear anyone across any manner of virtual platforms anywhere around the globe) and with a greater understanding of the underlying dynamics of human interaction unprecedented pressure has been thrust upon the individual or individuals who often enable these dynamic interactions: the facilitator. Many of us have at one time or other been responsible for a meeting – whether between a small number of individuals or an entire organisation of hundreds or possibly thousands of businessmen and women. Or perhaps we’ve had to be the mediator in a family dispute closer to home or managed a discussion between two feuding friends or colleagues. One way or another chances are all of us have been a facilitator at some point in our lives. With the ever-growing demands placed on facilitators this book delivers a methodical and structured approach to facilitation. This book is the definitive guide to instruct and assist facilitators – both new and experienced – with a set of guidelines and underlying theory that will benefit any facilitator whether as a mediator between two individuals single-handedly facilitating a group of 100 or working as part of a facilitation team in a multinational corporation. The first part of the book develops the core basic skills of those new to the art of facilitating. There are many examples and exercises to show the reader how to apply them in different situations. The second part of the book is for more experienced facilitators as it focuses on more advanced skills and tackling difficult situations. Specific tools and techniques are illustrated for the reader. Essentially this book is aimed at developing and mastering the art of facilitation. Facilitation is the art of getting the best out of groups of people to brainstorm solve problems and gain consensus. Based on 30 years’ experience of the author and running multiple facilitation training courses across the globe this book is aimed at upskilling people managers and leaders to drive change and consensus with groups through running workshops and meetings. | Mastering Facilitation A Guide for Assisting Teams and Achieving Great Outcomes

GBP 35.99
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Developing Leadership Excellence A Practice Guide for the New Professional Supervisor

Developing Leadership Excellence A Practice Guide for the New Professional Supervisor

Professional Supervision is a core component of maintaining professional practice and accreditation for many professions particularly in the community and human services sector. Professions such as Social Workers Occupational Therapists Physiotherapists Teachers Nurses Midwives Doctors Counsellors and Psychologists are encouraged to access regular professional supervision as part of maintaining professional standards in their role; engage self care; promote ongoing growth and development; and meet organisational requirements. Throughout her career Tracey Harris had had a passion for the role that professional and operational supervision has in the workplace. She has developed a systematic framework that ensures supervision remains effective and sustainable over time. As part of the supervision platform and system Tracey has developed a range of unique resources tools and documents for beginning supervisory practitioners to assist them to develop the necessary skills to feel confident and supported in their new role. She has developed seven integrated supervision models that provide a common language framework for all roles in the organizational and business context. Developing Supervisory Excellence: A Practice Guide for the New Professional Supervisor is the first text of its kind to integrate the existing frameworks of supervision into a comprehensive model of practice providing new supervisors with a clear procedural and practice guide for conducting professional and operational supervision. In addition it provides new supervisors with a range of resources to support record track and evaluate the supervision process and outcomes. This book: Outlines the different types of supervision and provides reflective questions to encourage new supervisors to reflect on what supervision is its purpose what it hopes to achieve and explores what inadequate supervision looks like. Provides new supervisors with a guide on what to look for in quality training what key topics are useful in training and concludes with reflective questions for new supervisors to consider when thinking about engaging in training. Provides a detailed analysis of the benefits of providing and engaging in professional supervision. Provides key information for new supervisors about how to set up supervision and build rapport in the supervisory relationship. Explores how to maintain professional boundaries and the process of providing and receiving helpful feedback. Outlined and provides examples of relevant documents to use in supervision given the ethical and industrial nature of supervision. Discusses the value of evaluating professional supervision and includes reflective questions for supervisors to consider as they develop a framework for evaluation. Discusses the core differences between the supervision styles and how to manage the dual role of line and professional supervisor. Outlines an example framework for assessing competency and capability for new supervisors. | Developing Leadership Excellence A Practice Guide for the New Professional Supervisor

GBP 31.99
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Make Your Business a Lean Business How to Create Enduring Market Leadership

Make Your Business a Lean Business How to Create Enduring Market Leadership

Make Your Business a Lean Business is a written by business leaders for business leaders as a how-to guide to building enduring market leadership. Written by authors with more than 60 years’ experience applying Lean to operations and businesses this book will allow readers to understand Lean principles and apply practices to transform their business. It also Shows readers how to transform their business to a Lean business using Lean philosophy values practice and tools Is a comprehensive Lean Enterprise Operational Management System implementation guide that defines the Lean Enterprise Business Model Uses personal author experiences throughout the book to illuminate and reinforce concepts and practices Provides insights and a roadmap so executives can take immediate action to start building a Lean business Readers will be able follow a logical path aligning their business from strategy to detailed activity thereby engaging their entire organization in becoming more competitive. It is the only true enterprise book about applying Lean to the entire business and it provides business leaders with the understanding approach and tools to plan align and transform their business starting with their core business value proposition business planning disciplined goal and resource alignment and implementation management. | Make Your Business a Lean Business How to Create Enduring Market Leadership

GBP 39.99
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A Leadership Journey in Health Care Virginia Mason's Story

A Leadership Journey in Health Care Virginia Mason's Story

Since adapting the principles of the Toyota Production System to health care in 2002 Virginia Mason Health System has made enormous leaps forward in quality safety patient experience of care and affordability. It has achieved world-class levels of patient satisfaction and has been honored as one of the safest hospitals in the country. A Leadership Journey in Health Care: Virginia Mason's Story supplies an inside look at process improvement from the world leader in applying Lean methods to health care. It presents key lessons learned as well as the best practices developed at Virginia Mason during its 12-year process improvement journey. Just as important Virginia Mason’s culture of leadership at all levels sets it apart from others in the health care universe. Describing why it’s critical for leadership to be actively involved in any process improvement initiative the book illustrates exactly what leadership looks like at all levels within Virginia Mason. In the book bestselling author Charles Kenney introduces breakthrough new work at Virginia Mason that most health care audiences have yet to read about. He details the reasons why governance has played such a big role in Virginia Mason’s success and discusses a game-changing initiative concerning respect for people. After reading this book you will better understand the active leadership style that has propelled Virginia Mason’s success. By following the best practices and lessons learned you will be prepared to teach coach and encourage your team to achieve streamlined and standardized work sustained improvements and increased patient satisfaction. Foreword by Carolyn Corvi Virginia Mason Health System/Virginia Mason Medical Center Boards of Directors; Retired Vice President and General Manager Boeing Commercial Airplanes | A Leadership Journey in Health Care Virginia Mason's Story

GBP 31.99
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The Power of Humility in Leadership Influencing as a Role Model

The Power of Humility in Leadership Influencing as a Role Model

To many people the words ‘leader’ and ‘humble’ are not natural bedfellows. Yet once they have grasped the definition most employees desire a humble leader while a majority of managers believe they already are one. What appears deceptively simple is trickier than expected. Narcissism lack of perception fixed mindsets and neuronal default settings are only a few of the stumbling blocks on the path to humility. What exactly is this sought-after humility? Humility consists of four key elements: 1) Seeing one’s own strength and weaknesses and revealing them where needed for the bigger picture; 2) Appreciating others for what they are do now and can do; 3) Being open and willing to learn; 4) Understanding that we are all only a small part of a larger picture easily replaceable and favored by luck and circumstance. Therefore humility has nothing to do with being weak or hiding the light under the bushel. Instead it is about clarity taking a step back from one’s ego and thus being able to serve the greater picture. The author’s own research with more than 3 500 managers contributes to the canon of positive effects of humility that have been measured by dozens of researchers during the last decade. Humility benefits employees (ranging from better performance more innovation stronger resilience to better client relations and stronger morals) the organization (ranging from better ambidextrous strategies a better culture to fewer sunk costs) and the managers themselves (ranging from more seen leadership potential to less stress and better relationships with employees). Dozens of case studies quotes from more than 170 interviews with top managers lively storytelling of real-life examples and solid research with actionable take-aways plus personal assessments make this an eminently readable and practical book for managers worldwide. | The Power of Humility in Leadership Influencing as a Role Model

GBP 32.99
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Creating a Lean Culture Tools to Sustain Lean Conversions Third Edition

Creating a Lean Culture Tools to Sustain Lean Conversions Third Edition

Winner of a Shingo Research and Professional Publication Award The new edition of this Shingo Prize-winning bestseller provides critical insights and approaches to make any Lean transformation an ongoing success. It shows you how to implement a sustainable successful transformation by developing a culture that has your stakeholders throughout the organizational chart involved and invested in the outcome. It teaches you how to successfully navigate the politics in cross-functional process improvement projects and to engage executives in ways that are personally meaningful to them. If you are a leader at any level in an organization undergoing or considering a Lean transformation this is where you should start and finish � and start again. Read the Reviews:This book became an instant classic in the literature of professional operations. In this third edition David Mann updates and expands his teaching with five additional years of valuable experience and expertise derived from his very active multi-industry consultancy. I have benefitted greatly from his writing and wholeheartedly recommend this book to be top-of-the desk of any serious Lean practitioner or performance transformation leader. � Raymond C. Floyd two-time Shingo Prize Winner President and CEO Plasco Energy GroupDavid Mann builds substantially on his seminal work on the Lean management system. The book is full of new insight and polishes the most important ideas about Lean management. The new chapter on engaging executive leadership alone is worth the price of the book. � Peter Ward Richard M. Ross Professor and Chair Department of Management Science Fisher College of Business The Ohio State UniversityThis book has long been my �go-to� guide on Lean management practices that help create a culture of continuous improvement and excellence. I have recommended the book to countless healthcare leaders who rave about how he | Creating a Lean Culture Tools to Sustain Lean Conversions Third Edition

GBP 180.00
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The New Entrepreneur's Guide to Setting Up and Running a Successful Business

The New Entrepreneur's Guide to Setting Up and Running a Successful Business

This is the book you will need if you are considering setting up your own business. It is aimed at the new business owner who has a lot of questions to ask. It has been written by a successful business owner and provides advice on what and what not to do. While it is not intended to be a global reference book it does provide the reader with practical answers to the issues they will come across everyday and includes examples of successes and failures from both the US and U. K. perspectives. | The New Entrepreneur's Guide to Setting Up and Running a Successful Business

GBP 31.99
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Pursuing Excellence A Values-Based Systems Approach to Help Companies Become More Resilient

Pursuing Excellence A Values-Based Systems Approach to Help Companies Become More Resilient

This book is for the people who lead our companies. Our world suffered a staggering blow. We will recover. Many of our companies are still suffering. Some of them will not recover. We’re in a time of disruption. A company’s culture will play a big part in managing through this disruption. Senior leaders must establish a clear purpose a strong set of core values and a plan to translate strategy into action. Companies will be seeking to transform to become more efficient and resilient. Most attempts to do so fail. They fail because we try to solve the wrong problem with the wrong system. We attempt to change the way people act. But to achieve sustained improvement we must focus on changing the way they think. Over the last thirty years we’ve experimented with Lean Six Sigma and other improvement initiatives. Each failed to move beyond average performance and sustain transformational improvement. Average then became a learned behavior. To move forward we must unlearn some things. We must change our problem definition and our defined systems. And we can do this by framing the problem through the lens of Operational Excellence. | Pursuing Excellence A Values-Based Systems Approach to Help Companies Become More Resilient

GBP 19.99
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The Framework for Innovation A Guide to the Body of Innovation Knowledge

The Framework for Innovation A Guide to the Body of Innovation Knowledge

The innovation infrastructure and master plan described in this book offers a detailed and comprehensive approach to one of the most difficult and challenging problems facing entrepreneurs involved in innovation at any scale enterprise: the problem of how to govern your organization’s innovation initiatives in the middle of turbulent change. Progress in any field requires the development of a framework a structure that organizes the accumulating knowledge enables people to master it and unifies the key discoveries into a set of principles that makes them understandable and actionable. For starters successful innovation requires an integrated design process beginning with integration in the design of the enterprise the design of the product along with the design and implementation of new technologies. Such an integrated design effort requires good collaboration and management of the design framework and should be supported by efficient knowledge management techniques and tools; If innovation is to help a business grow and improve its competitiveness it is also important to plan the innovation carefully. This book provides a holistic multidisciplinary framework that will enable your organization and its leaders to take a strategic approach to innovation. The framework combines non-traditional creative approaches to business innovation with conventional strategy development models. The framework model brings together perspectives from many complementary disciplines: the non-traditional approaches to innovation found in the business creativity movement; multiple-source strategy consulting; the new product development perspective of many leading industrial design firms; qualitative consumer/customer research; future-based research found in think tanks and traditional scenario planning; and organizational development (OD) practices that examine the effectiveness of an organization’s culture processes and structure. Though some ideas may just fall from the sky or come out of the blue an organization should also have a strategic vision of how the business and the enterprise will successfully develop. It should not just wait for the innovation to arrive arbitrarily but rather proactively plan for innovation incorporating market trends the competitive landscape new technology availability and changes in customer preferences and trends in order to create a flexible in-house innovation process. Such an enterprise will also pro-actively manage the knowledge supply chain that supports innovation as outlined in this book #7 of Management Handbook for Results series. The framework outlined in this handbook consists of a well-integrated cohesive set of practices that inspires imaginative innovation teams to look beyond the obvious and explore a broad range of possibilities to identify significant opportunities and make informed decisions about the most promising paths to pursue. The goal is to create a shared vision for growth along with defining pragmatic action plans that bridge from the future back to the present while attempting to align the organization around the requirements for success. | The Framework for Innovation A Guide to the Body of Innovation Knowledge

GBP 39.99
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Courageous Leadership The Missing Link to Creating a Lean Culture of Excellence

Courageous Leadership The Missing Link to Creating a Lean Culture of Excellence

Courageous Leadership: The Missing Link to Creating a Lean Culture of Excellence is one of the firsts of its kind to wade through the confusion among leaders on selecting the type of change approach that will get the best results in their organization. It educates the senior executive leaders and organizational excellence practitioners on the different characteristics of change and answers why the approach to incremental and transitional change cannot deliver the results expected from a transformational change. The author shares his experiences from leading several small and large scale organization transformations in multiple industries across different countries on how to establish a robust foundation for an excellence journey and integrate strategy into daily operations. This book elaborates on the types of courage and what it means to be a courageous leader while leading change in difficult situations and what leaders do differently for putting the organization on a path to excellence and culture transformation. This book shares an innovative design a methodology and an approach that combines best practices and principles from Malcolm Baldrige Shingo Lean Six Sigma Balanced Scorecard accreditation change management patient and family-centered care the Competing Values Framework the LEADS framework and the project management body of knowledge. The implementation of this model at a hospital in Canada propelled the organization further ahead on their transformational journey compared to other organizations that started much earlier. Sensei in Japanese means Teacher and Gyaan in Sanskrit means Knowledge. Brief sections on ‘Sensei Gyaan’ have been interspersed throughout the book to provide valuable tips to the readers based on author’s experiential learnings over the past two decades. This book serves as a practical guide for senior executive leaders and organizational excellence practitioners who wish to embark or are in various stages of their organizational excellence and culture transformation journey. Readers will be guided through 26 elements necessary for establishing a robust foundation and an additional set of 22 Management System elements required to create and sustain a culture of quality across the organization. For leaders in healthcare the book provides a framework guiding principles and associated practices that support the implementation of the 4 core concepts of patient and family centered care namely dignity and respect information sharing participation and collaboration. Included in the book are several examples with creative visuals ready-to-use templates and standard works models guiding principles and strategies based on best practices to assist leaders in their organization excellence journey. | Courageous Leadership The Missing Link to Creating a Lean Culture of Excellence

GBP 35.99
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Developing a Data Warehouse for the Healthcare Enterprise Lessons from the Trenches Third Edition

Developing a Data Warehouse for the Healthcare Enterprise Lessons from the Trenches Third Edition

This third edition to the award-winning book is a straightforward view of a clinical data warehouse development project from inception through implementation and follow-up. Through first-hand experiences from individuals charged with such an implementation this book offers guidance and multiple perspectives on the data warehouse development process – from the initial vision to system-wide release. The book provides valuable lessons learned during a data warehouse implementation at King Faisal Specialist Hospital and Research Center (KFSH&RC) in Riyadh Saudi Arabia – a large modern tertiary-care hospital with an IT environment that parallels a typical U. S. hospital. This book also examines the value of the data warehouse from the perspectives of a large healthcare system in the U. S. and a corporate health services business unit. Special features of the book include a sample RFP data warehouse project plan and information analysis template. A helpful glossary and acronyms list are included. | Developing a Data Warehouse for the Healthcare Enterprise Lessons from the Trenches Third Edition

GBP 56.99
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