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Decision in Normandy - Carlo D'este - Bog - Penguin Books Ltd - Plusbog.dk

Breakfast at Sotheby's - Philip Hook - Bog - Penguin Books Ltd - Plusbog.dk

Breakfast at Sotheby's - Philip Hook - Bog - Penguin Books Ltd - Plusbog.dk

Breakfast at Sotheby''s is a wry, intimate, truly revealing exploration of how art acquires its financial value, from Philip Hook, a senior director at Sotheby''s''Reading it is like participating in a hugely enjoyable personal tutorial given by a cultured, witty, clear-eyed, world teacher with a fully functioning sense of humour. A real delight'' - Spectator ''Hook''s view of the art world is that of the professional auctioneer. In an A-Z format, it is an entire art education contained in under 350 pages. Wry, dry and completely beguiling'' - William Boyd, Guardian, Books of the Year ''How to nail the mad, bad, crazy contemporary art world in print? Sotheby''s senior director Hook draws on 35 years'' experience in this informal memoir. He unravels, with humour, piquancy and erudition, what drives the economics of taste'' - Financial Times, Books of the Year ''It''s very hard to write an amusing book about art that has some serious things to say. But Philip Hook has done it '' - Sunday Times, Books of the Year ''An auctioneer''s alphabet of quirky reflections and off-beat lists such as ''middle-brow artists'' and ''fictional artists'': an ideal volume for the art-lover''s bedside'' - Martin Gayford, Spectator, Books of the Year ''His delightful Breakfast at Sotheby''s is a house sale of a book, a chance for him to clear out 35 years of memories as an art dealer and auctioneer, first at Christie''s and then Sotheby''s, a rival auction house'' - Economist Philip Hook is a director and senior paintings specialist at Sotheby''s. He has worked in the art world for thirty-five years during which time he has also been a director of Christie''s and an international art dealer. He is the author of five novels and two works of art history, including The Ultimate Trophy , a history of the Impressionist Painting. Hook has appeared regularly on television, from 1978-2003 on the BBC''s Antiques Roadshow .

DKK 127.00
1

House of Exile - Evelyn Juers - Bog - Penguin Books Ltd - Plusbog.dk

The Club - Christy O'connor - Bog - Penguin Books Ltd - Plusbog.dk

Plum Lucky - Janet Evanovich - Bog - Penguin Books Ltd - Plusbog.dk

Elizabeth II (Penguin Monarchs) - Douglas Hurd - Bog - Penguin Books Ltd - Plusbog.dk

The Effortless Experience - Rick Delisi - Bog - Penguin Books Ltd - Plusbog.dk

The Effortless Experience - Rick Delisi - Bog - Penguin Books Ltd - Plusbog.dk

A new breakthrough idea about how to win customer loyalty from Matthew Dixon, the bestselling author of The Challenger Sale Everyone knows that the best way to create customer loyalty is with service so good, so over the top, that it surprises and delights. But what if everyone is wrong? In their acclaimed bestseller The Challenger Sale , Matthew Dixon and his colleagues at CEB busted longstanding myths about sales. Now they''ve turned to a new vital business subject - customer loyalty - with a book that turns conventional wisdom on its head.Companies devote untold time and resources trying to dazzle customers. Yet CEB''s careful research proves that is wildly overrated: loyalty has a lot more to do with how well companies deliver on their basic promises than on how dazzling the service experience might be. Forget bells and whistles and just solve your customer''s problems. The Effortless Experience lays out the four pillars of a low-effort customer experience, with robust data, in­sights and profiles. Here are tools and templates you can start applying right away to improve service, reduce costs, and ultimately generate the elusive loyalty that the ''dazzle factor'' fails to deliver.The rewards are there for the taking, and the pathway to achieving them is now clearly marked.''A business detective story, in which cherished truths are systematically investigated-and frequently debunked'' -Dan Heath, coauthor of Decisive , Switch , and Made to Stick Matt Dixon is Executive Director of the Sales & Service Practice at CEB. He is a frequent contributor to the Harvard Business Review , and his previous book, The Challenger Sale , was a Wall Street Journal bestseller Nick Toman is Senior Director of Research for CEB''s Sales & Services Practice and is a frequent contributor to the Harvard Business Review. Rick DeLisi is Senior Director of Advisory Services for CEB''s Sales & Service Practice and a noted public speaker and facilitator.

DKK 168.00
1

Hero of the Empire - Candice Millard - Bog - Penguin Books Ltd - Plusbog.dk

Christmas at Thompson Hall - Anthony Trollope - Bog - Penguin Books Ltd - Plusbog.dk

Tokyo Express - Seicho Matsumoto - Bog - Penguin Books Ltd - Plusbog.dk

In It Together - Matthew D'ancona - Bog - Penguin Books Ltd - Plusbog.dk

A Deadly Marriage - Brian Carroll - Bog - Penguin Books Ltd - Plusbog.dk

The Samurai Detectives: Volume 1 - Shotaro Ikenami - Bog - Penguin Books Ltd - Plusbog.dk

Inspector Imanishi Investigates - Seicho Matsumoto - Bog - Penguin Books Ltd - Plusbog.dk

Felix the Railway Cat - Kate Moore - Bog - Penguin Books Ltd - Plusbog.dk

Human Capital - Stephen Amidon - Bog - Penguin Books Ltd - Plusbog.dk

The Governor - John Lonergan - Bog - Penguin Books Ltd - Plusbog.dk

My Family and Other Spies - Alistair Wood - Bog - Penguin Books Ltd - Plusbog.dk

Ghost Wars - Steve Coll - Bog - Penguin Books Ltd - Plusbog.dk

Towards the Flame - Dominic Lieven - Bog - Penguin Books Ltd - Plusbog.dk

Full Steam Ahead, Felix - Kate Moore - Bog - Penguin Books Ltd - Plusbog.dk

Inspector Imanishi Investigates - Seicho Matsumoto - Bog - Penguin Books Ltd - Plusbog.dk

Sabre Squadron - Cameron Spence - Bog - Penguin Books Ltd - Plusbog.dk

The End of Men - Hanna Rosin - Bog - Penguin Books Ltd - Plusbog.dk